Home Connect Terrible Service

I have received the worst service from Home Connect.

I have been with Home Connect for my fiber connection for about 3 years now. When I recently moved I was told that I would have to wait for two months (while paying the full amount) before connection can be established at my new place

After waiting two months for connectivity, Vuma people are sent over to my place to connect however after about a month and several phone calls to Home - Connect I still do not have a connection.

I am always told that my 'ticket' is in line and that all technicians are busy at the moment.