Home Connect terrible service

Their service suck most *********** people i have ever had the displeasure of speaking with. I have asked for a service upgrade since 21st April i have been given the run around and the wrong information from the start causing a delay in the process since then. I am currently according to my account been upgraded on Home-Connect side but not with Vumatel i have spoken to numerous consultants but everytime they say i will receive a mail with the ref number but nothing. Today the 29th i have finally received a ref number where i have to wait another 48hours this the 3rd time now i have been told that. Not one person escalating the issue to Vumatel??????

My advice for you reading this stay away from this company just look at the reviews on google if you don't believe me you will know how bad they treat their customers. This is why businesses eventually close.