***** home connect styles

Worst isp ever. Have been home connect client for quite some time, but last 2 years the service fell apart. I had the 50/50mb line but will continiously peak at most 6mb/s if itwas a good day. Lots and lots of phone calls...... unanswered you are very fortunate to reach an agent, multiple emails even to the escalations department ( all emails went un answered) i finally had enough of paying for service iwas obviously not getting. I went a head and send the escalations department a cancelation email ( also no response) then when they tried to debit me once agian n reversed the debit order. Then only some one from accounts phoned whom i told i send my cancelation email they shouldstop thedebits.at wich she only rep**** that she is sorryfor the inconvenience ( did not mention anything other like cant cancell over email.) So after thatfor next 3 months they continiously tried to debit my account, after a debt collector called me then only informing me iwas suppose to cancell on some platform..... not once did they tell me that when i send the mail or when i spoke to accounts they just kept quite.... full well knowing my intent anf just trying to run up the bill. I am quite sure i am not the only person they did this to, needles to say i told the collector to buzz off as i dont owe them and wont pay that. Think a class action suite might be best way going forward.