Home Connect strikes yet again

I am having a realy hard time figuring out how all these reviewers are coming up with all these "5 Star" ratings... After my last review of this mind blowing incompetant service provider I recieved a phone call from a guy promising sugar, spice, and everything nice, telling me that they are in the process of changing the entire experience and that he will have one of the big shots call me, guess what happened... So since then absolutely nothing has changed, the service keeps fluctuating, then off, then on, the TV tries to reconnect at least twice during a movie, mobile phones pop up exclimation marks 2 to 3 times a day every other day. Please don't phone me, or mail me, or try to pie me into believing that everything will change and that this is but a minor setback on the road to a perfect world... BLA BLA BLA...

I DON'T BELIEVE A WORD YOU SAY!