1 reviews | Active since Mar 2009
Home Connect - STEER CLEAR!!!!!!!!
I had my account with Home Connect from 2019, 4 months ago I increased my internet speed to 100mbps only to find out this past week that Home Connect has never configured my account to the new speed. I have repeatedly for nearly 2 months tried to get assistance from them to no avail regarding buffering issues, receiving some very odd excuses why I was not reaching what I was paying for. This past week I spoke to several customer service (yeah right) people who all made empty promises to sort this issue out without success. I have now resorted to cancelling my debit order with immediate effect in order for Home Connect to stop taking MY money and not providing me the service I was paying for! To try and keep me happy (I'm sure) they sent me a "new" router as apparently the old one was outdated, before installing the new router I did a speed check and miraculously, all of a sudden I was getting into the 80's which had NEVER EVER happened before (never got higher than 30), I install the "NEW" router and we back to normal, lowest 2.33, highest 17!!!!!?? Once again with the old router we are back to the lows again! UNFORTUNATELY for Home Connect they did send the fibre provider to check the line as that was one of their many excuses why I wasn't getting the service I was paying for and the fibre provider confirmed that the line is 100% and the problem is definitely with Home Connect for 2 possible reasons: 1. They have never increased my speed????????? 2. They have never configured on their side??????? What exactly was I paying for???????? The following are the people I have spoken to, amongst others, but these stick out, without any success and apparently not given a flying duck as long as they were receiving my money! JP - apparently a "manager" Gerald Mno Home Connect has the audacity to insist that I cancel giving a one month notice period on their portal, I refused so they did it for me??? never mind I had already cancelled my debit order! In fact to compensate for the non delivery of their service over the last few months is why I cancelled immediately. I have no interest in further lies from Home Connect so they needn't bother to even respond to this complaint, which I doubt they would care enough to do anyway! Their "customer service" is pathetic!
BEST service when trying to get your business, once they have it, absolutely terrible!
We would like to apologise for the experience you have had with us. One of our agents will be in contact with you to discuss solution to the issue and assist further.
Kind regards
Home-connect.
We would like to apologise for the experience you have had with us. One of our agents will be in contact with you to discuss solution to the issue and assist further.
Kind regards
Home-connect.
Please do not bother.........
Please do not bother.........
HOW MUCH CLEARER DO I NEED TO BE - Home Connect FAILED over and over again to provide a service I was paying for so I cancelled my debit order and WILL NOT be paying you another cent!
How do you demand payment yet my coverage is still lacking - yes I am still on Home Connect as they haven't cut me off yet! Still in the lows nothing higher than 30 I WAS PAYING FOR 100!!!!!!
If Home Connect was so sorry about my experience with them surely I would have received a phone call from someone by now advising they have fixed where they have been lacking all this time!
I am happy to pay my money to one of their competitors!!!!
HOW MUCH CLEARER DO I NEED TO BE - Home Connect FAILED over and over again to provide a service I was paying for so I cancelled my debit order and WILL NOT be paying you another cent!
How do you demand payment yet my coverage is still lacking - yes I am still on Home Connect as they haven't cut me off yet! Still in the lows nothing higher than 30 I WAS PAYING FOR 100!!!!!!
If Home Connect was so sorry about my experience with them surely I would have received a phone call from someone by now advising they have fixed where they have been lacking all this time!
I am happy to pay my money to one of their competitors!!!!
"On 2021-10-08 08:08, *** wrote:Dear Linda - As of the 08-10-2021 your account remains outstanding to the value of R978.00, and your account will be suspended.Please settle your account before 08th to avoid any disruption to your Home-Connect servicesIf you have already settled your accountIf you have settled your account, please contact our Accounts department urgently on *** to provide proof of payment to avoid suspension.What happens if I don't settle my account?If we continue to experience problems receiving payment from you, your services will unfortunately be suspended and a fee of R108 will be charged to your account for reconnection your services.If you need more assistance or would just like some more info, please feel free to contact us. Our friendly and experienced consultants are standing by.Email: *** Tel: ***.Kind Regards,Home-Connect Team ******"
My response " UNBELIEVABLE!!!If Home Connect gave a flying duck for their customers I would not be receiving this email! I have communicated with Home Connect about not receiving what I am paying for for months now, no success! I have put a review on Hello Peter with a reply that Home Connect is so very sorry (REALLY NOW!) and someone will contact me (YEAH RIGHT). This is not an issue about not paying! This is an issue about REFUSING TO PAY until I get what I pay for! I stopped my debit order so I could avoid Home Connect from *****ING from me again! Speak to JP or GERALD or MNO they know the story yet I received absolutely APPALLING customer service from them and not one phone call to sort my issue out. IT IS SIMPLE!!!!!!!!!! I pay for 100/100 GIVE ME 100/100 not the measly 30 I get if I get get 30 usually WAY WAY below!!!!! Anyone/Any customer has the right to query why they do not get what they pay for and I am sure I am not the only customer Home Connect is de*****ing!!!!! Do what you have to do. I am prepared for whatever comes my way because according to the NCC I have a valid case and all the proof I need! Your departments should COMMUNICATE with each other - isn't that what a professional company should do???? Home Connect is a joke!"
HOME CONNECT take note! I am not letting this go! Despite also finding out now that you can HOLD MY NETWORK LINE FOR RANSOM so that I am unable to get another ISP provider to give me the service you are obviously unable to do, I will continue to stand my ground!
"On 2021-10-08 08:08, *** wrote:Dear Linda - As of the 08-10-2021 your account remains outstanding to the value of R978.00, and your account will be suspended.Please settle your account before 08th to avoid any disruption to your Home-Connect servicesIf you have already settled your accountIf you have settled your account, please contact our Accounts department urgently on *** to provide proof of payment to avoid suspension.What happens if I don't settle my account?If we continue to experience problems receiving payment from you, your services will unfortunately be suspended and a fee of R108 will be charged to your account for reconnection your services.If you need more assistance or would just like some more info, please feel free to contact us. Our friendly and experienced consultants are standing by.Email: *** Tel: ***.Kind Regards,Home-Connect Team ******"
My response " UNBELIEVABLE!!!If Home Connect gave a flying duck for their customers I would not be receiving this email! I have communicated with Home Connect about not receiving what I am paying for for months now, no success! I have put a review on Hello Peter with a reply that Home Connect is so very sorry (REALLY NOW!) and someone will contact me (YEAH RIGHT). This is not an issue about not paying! This is an issue about REFUSING TO PAY until I get what I pay for! I stopped my debit order so I could avoid Home Connect from *****ING from me again! Speak to JP or GERALD or MNO they know the story yet I received absolutely APPALLING customer service from them and not one phone call to sort my issue out. IT IS SIMPLE!!!!!!!!!! I pay for 100/100 GIVE ME 100/100 not the measly 30 I get if I get get 30 usually WAY WAY below!!!!! Anyone/Any customer has the right to query why they do not get what they pay for and I am sure I am not the only customer Home Connect is de*****ing!!!!! Do what you have to do. I am prepared for whatever comes my way because according to the NCC I have a valid case and all the proof I need! Your departments should COMMUNICATE with each other - isn't that what a professional company should do???? Home Connect is a joke!"
HOME CONNECT take note! I am not letting this go! Despite also finding out now that you can HOLD MY NETWORK LINE FOR RANSOM so that I am unable to get another ISP provider to give me the service you are obviously unable to do, I will continue to stand my ground!
Thank you to Thabiso and Gerald for personally arranging to come out to my home to assist and rectify the issues I was having.
I am optimistic that only good things will happen from here on and I will continue to be a Home Connect customer.
Thank you Thabiso for taking the time to listen to and hear my complaints and thank you for your speedy assistance.
Thank you to Thabiso and Gerald for personally arranging to come out to my home to assist and rectify the issues I was having.
I am optimistic that only good things will happen from here on and I will continue to be a Home Connect customer.
Thank you Thabiso for taking the time to listen to and hear my complaints and thank you for your speedy assistance.