CB
Charl B
1 reviews | Active since Jun 2024
04 Jul 2024, 09:40
HOME-CONNECT STAY AWAY!!
Company is very ********* when it comes to cancelling of contracts. They state a calendar month's notice, You cancel and low and behold only 2 months later do they cancel your account. I have not experienced this with any other ISP that i have dealt with in my profession as a IT Person. I have been with them for more than 4 years. So stay away people. Rather go to another ISP as there service is better in this department. Even Rain is better in my experience in the accounts side. Really pathetic after this bad experience they have lost a customer for life plus all referrals i will make will not go to them but to their opposition. HOME-CONNECT STAY AWAY!!
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Home-Connect's replyOfficial
04 Jul 2024, 09:52Dear Charl, Thank you for reaching out to us and sharing your feedback. I am truly sorry to hear about the negative experience you've had with the cancellation process. Your satisfaction is important to us, and we apologize for any inconvenience caused. I understand your frustration and disappointment in this matter. We strive to provide a seamless and efficient service, and it is disheartening to learn that we fell short of your expectations in this instance. Your feedback is valuable to us as it helps us identify areas for improvement. Rest assured an agent will be in contact shortly to assist.
Home-Connect's reply04 Jul 2024, 09:52
Official
Dear Charl, Thank you for reaching out to us and sharing your feedback. I am truly sorry to hear about the negative experience you've had with the cancellation process. Your satisfaction is important to us, and we apologize for any inconvenience caused. I understand your frustration and disappointment in this matter. We strive to provide a seamless and efficient service, and it is disheartening to learn that we fell short of your expectations in this instance. Your feedback is valuable to us as it helps us identify areas for improvement. Rest assured an agent will be in contact shortly to assist.