Home-Connect S***t service indeed

I have been on H-C for 9 months and only once have I had good service.

Communication is totally lacking, and struggle to reach anyone for assistance.

I had a fiber outage for 7 days and had to call everyday for an update and only get an update if the phone gets answered.

As I did not have service for 7 days I requested a credit only to be told that according to their support I only had no service for 4 days, when I have proof in emails that I had logged tickets and was off for 7 days straights. The closing of a ticket by Frogfoot does not mean that my service was working. I even had to myself call the Frogfoot engineer to come back and sort out my problem on the 8th day and my service was restored.

No accountability.....

H-C was quick to bill me pro rata when I did an upgrade on my line but now I paid for a service I was not getting for 7 days. Pay back the money....

Ready to cancel now.