MM
Motlatsi M
1 reviews | Active since Jan 2016
13 Jun 2024, 19:54
HOME CONNECT SLOW ON AN OFF DAY AND NIGHT SPEEDS
I've been logging in reports of slow speeds and one of your technical support guys said they would call me at 17:00 still waiting. I cannot work, my kids cannot do their homework. Please sort out this on an off connection. My work downloads and uploads keep crashing
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Home-Connect's replyOfficial
13 Jun 2024, 20:00Dear Motlatsi, I apologize for the inconvenience you have experienced regarding the slow speeds. I understand your frustration and I assure you that we take your concerns seriously. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply13 Jun 2024, 20:00
Official
Dear Motlatsi, I apologize for the inconvenience you have experienced regarding the slow speeds. I understand your frustration and I assure you that we take your concerns seriously. Kindly note an agent will be in contact shortly to assist.
MM
Motlatsi M's updateReviewer Update
18 Jun 2024, 19:24This is totally unacceptable. Your technician called last week and told me I must buy a new router, knowing very you're capping speed in the evenings and this issue has not stopped. My kids need to do homework and I need to download work material. Your technician was supposed to hand me over to someone who knows to to check lines on Mac but they never got back to me. It's Tuesday today and I'm still having these issues.
MM
Motlatsi M's update18 Jun 2024, 19:24
Reviewer Update
This is totally unacceptable. Your technician called last week and told me I must buy a new router, knowing very you're capping speed in the evenings and this issue has not stopped. My kids need to do homework and I need to download work material. Your technician was supposed to hand me over to someone who knows to to check lines on Mac but they never got back to me. It's Tuesday today and I'm still having these issues.