mm
mark.nieuwoudt mark.nieuwoudt
1 reviews | Active since Nov 2016
17 Sept 2020, 14:07
Home-Connect should change to Home-Disconnect.
There is no action from Home-Connect with regards to Fiber outages with Vumatel. I have to log a call through Home-Connect. All the calls I have logged have been closed. I have called Home-Connect approximately 3 time every day. Tickets closed are as follows S***, S***, S***. I was warned about using home connect, I should have listened to the warning. No customer service form either Home-Connect or Vumatel.
Helpful (0)
Replies (10)0
Replies (10)
Home-Connect's replyOfficial
17 Sept 2020, 14:25Good day Mark ,
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Support team will be in touch to rectify the matter.
The Home-Connect Team
Home-Connect's reply17 Sept 2020, 14:25
Official
Good day Mark ,
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Support department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Support team will be in touch to rectify the matter.
The Home-Connect Team
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
17 Sept 2020, 14:39I have already supp**** 3 references that were closed. Apparently the current ticket number is 102597. I see this a another stalling tactic. Account code is NIEM001.
mm
mark.nieuwoudt mark.nieuwoudt's update17 Sept 2020, 14:39
Reviewer Update
I have already supp**** 3 references that were closed. Apparently the current ticket number is 102597. I see this a another stalling tactic. Account code is NIEM001.
Home-Connect's replyOfficial
17 Sept 2020, 15:23Good day Mark , Thank you for sending through your customer number . I have escalated your issue to our Senior Technicians. They will be in contact with you
Home-Connect's reply17 Sept 2020, 15:23
Official
Good day Mark , Thank you for sending through your customer number . I have escalated your issue to our Senior Technicians. They will be in contact with you
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
18 Sept 2020, 13:07I got contacted by a Technician yesterday. That is all that has happened. I still do not have Fiber and I will assume that Vumatel has closed the ticket again due to the lack of connectivity and communication form anyone. Still paying for a service that I am not receiving.
mm
mark.nieuwoudt mark.nieuwoudt's update18 Sept 2020, 13:07
Reviewer Update
I got contacted by a Technician yesterday. That is all that has happened. I still do not have Fiber and I will assume that Vumatel has closed the ticket again due to the lack of connectivity and communication form anyone. Still paying for a service that I am not receiving.
Home-Connect's replyOfficial
18 Sept 2020, 14:04Good day Mark , We have escalate the matter for you. Our Support team will be in touch to rectify the matter.
Home-Connect Team
Home-Connect Team
Home-Connect's reply18 Sept 2020, 14:04
Official
Good day Mark , We have escalate the matter for you. Our Support team will be in touch to rectify the matter.
Home-Connect Team
Home-Connect Team
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
20 Sept 2020, 09:00Day 7 with no service and no resolution in site. Still paying for absolutely nothing.
mm
mark.nieuwoudt mark.nieuwoudt's update20 Sept 2020, 09:00
Reviewer Update
Day 7 with no service and no resolution in site. Still paying for absolutely nothing.
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
21 Sept 2020, 05:54Day 8. Vumatel reconnected the Fibre yesterday but the line is still faulty (big surprise). Cannot upload, Speed test causes the internet connection to drop.
mm
mark.nieuwoudt mark.nieuwoudt's update21 Sept 2020, 05:54
Reviewer Update
Day 8. Vumatel reconnected the Fibre yesterday but the line is still faulty (big surprise). Cannot upload, Speed test causes the internet connection to drop.
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
21 Sept 2020, 10:50In order to remain employed at my company I had to purchase another Internet connection today. I have just purchased a 4G Rain device and it works like a dream. Vumatel does not have the ability/will/skills/manpower/management to fix my Fibre.
mm
mark.nieuwoudt mark.nieuwoudt's update21 Sept 2020, 10:50
Reviewer Update
In order to remain employed at my company I had to purchase another Internet connection today. I have just purchased a 4G Rain device and it works like a dream. Vumatel does not have the ability/will/skills/manpower/management to fix my Fibre.
mm
mark.nieuwoudt mark.nieuwoudt's updateReviewer Update
21 Sept 2020, 12:54Thank you Home-Connect for sorting out my issue with the Fibre. The support team did follow up with me and were at the mercy of Vumatel
mm
mark.nieuwoudt mark.nieuwoudt's update21 Sept 2020, 12:54
Reviewer Update
Thank you Home-Connect for sorting out my issue with the Fibre. The support team did follow up with me and were at the mercy of Vumatel
Home-Connect's replyOfficial
25 Sept 2020, 08:21Good day Mark , Thank you for the review
Home-Connect's reply25 Sept 2020, 08:21
Official
Good day Mark , Thank you for the review