HOME CONNECT- SHOCKING SERVICE

I strongly DO NOT recommend Home-Connect to ANYBODY. it's been worse than poor service.

We recently migrated, we had the installation complete and no activation (there also seems to be a strong blame game between Metro Fibre and Home connect as to whose side of the job isn't done and who was meant to do the activation as so forth) today after 6 Days with no wifi to date, I phoned Home connect of which I was suddenly supposed to be a technician and solve the problem, where a technician was here YESTERDAY and specifically Said EVERYTHING CABLE WISE IS SET TO GO! a CONSULTANT then tries to tell me to change the cables, much to any surprise this didn't work and rebooting didn't either! I then requested a technician be sent out to solve this mysterious problem that seems to now be a customer problem, and then was informed by the consultant it will be for my account that the technician comes out! I strongly recommend you on your GOOD AND QUALITY customer service. To which I asked to speak to a supervisor/ manager, I was informed they were busy and they would call me back, well we going on to hour 4 now with no phone call whatsoever. And still no wifi! Upon asking to speak to a manager/supervisor it is then suddenly the consultant wants to solve their problem, still asking me to change cables even though I said I had done such! Let me guess Home connect is still going to expect the bill to be paid, after using my data and money to continuously phone and follow up with them! As well as run my businesses off data as I still do not have wifi. Think it's time to change service providers to a company who offers quality service and good customer service. I should have read both Hello Peter and Facebook reviews before signing up, don't think I have come across one good review, and here is another bad review to add to the basket.