Home-Connect Shaping

So I have had a contract with them for about 20 months now, but my streaming capabilities have slowly deteriorated. The down speed is fine, but all streaming is still sticky (even on a low quality). So I have had 2 independent IT specialists come and look, and they are both of the opinion that Home-Connect is shaping us. My contract with them clearly states unshaped and uncapped, however this is not happening. I am warning everyone who is thinking of signing with HC about this, as this is a very difficult thing to prove. As soon as my 2 years are up, I will be moving to a service provider that honors their contracts.