Home-Connect services down cost me R8000 due to lack of support

Home-Connect cost me R8000 for services not rendered that I payed for! Worst service I have ever received.

Firstly, my line was down from 9 December 2020 until 25 January 2021. Apart from paying for 2 months of service I never got, it also cost me over R5000 in additional data costs as I needed to be connected for work purposes. What did Home-Connect do? Absolutely nothing. No apologies, no refunds, no customer service for 2 whole months.

Secondly, when I tried to cancel my line for the end of October 2021, the portal wasn't working. I contacted them directly and they took half a month to come back to me. Thus causing me to not be able to cancel the line by October. They were only willing to cancel it in November even though they were the ones at fault. So again I had to pay an extra month because of issues on their side.

I am appalled.