Home connect services

Spoke to 2 different people who had 2 different stories however when I spoke to Babalwa,she was patient with me,she made sure she calls me back when I was disconnected went through all the steps to get me reconnected. I am sharing this review because I spoke to Vanessa or something,and she told me I should wait for 24 to 48 hours as she would not be able to manually reconnect me. However Babalwa said to me my services were reconnected already.In my head I'm thinking, are these 2 people working for different departments because how does one person not take initiative or is it a system challenge issue,is she new?whereas the other which is Babalwa in this case, made sure that she assists me regardless of how difficult I was .I wouldn't mind dealing with Babalwa everytime I call in because wow she is just a breath of fresh air...I hope she gets the necessary recognition she deserves...and the other Vanessa lady...I don't know hey...maybe more coaching for her or put her in the back office because she lacks customer service.