Home-connect service delivery

The signing up, delivering of router and setup was excellent service. 24 July 2023 I wanted to cancel my month-to-month because I was moving to a new house. My cancellation was not processed on their application. Home-connect only processed my cancellation in October 2023. I stopped using their services end of September 2023. Since they didn’t receive payment for the October 2023, the agents call me and processed my cancellation. On these calls they wanted me to pay the one month package and cancellation fee. I told the agent that I wouldn’t pay because it is not fault that they processed my cancellation late and I told her I had WhatsApp conversation where I requested assistance to cancellation as the application only showed cancellation pending. Home-connect continued to call asking for payment and I had to explain the same scenario to different agents. The last person I spoke to advised me that they will hand my account over to their lawyers and I advised that the lawyers must call me and I will provide them with the proof of their internal failure of processing my cancellation in July 2023. To date Home-connect has not communicated anything with regards to collecting the router. They are not even willing to investigate why they processed my cancellation late.