Home connect service

Good day Home connect I am writing this review with relief after a horrible few days of rude and consultants from the accounts department who have zero empathy towards the customer.My account was migrated from dash fiber to home connect and while the migration was happening , as I customer I was paying to dash fibre. I then received an email from home connect with an invoice that stats that my account is arrears for an amount of R2160 , which equates to 3 months of non payment including reconnection fees. This confused me a lot because this agreement is not a contract where you can utilise the service without paying . I then provided both home connect and dash fibre with bank statements reflecting the money paid to them . I was then advised by Menzi Zulu in a very impolite email telling me that home connect has been running my account in arrears and this is not acceptable., I guess it’s my fault according to Menzi lol ,Very rude. Thank God for Andy who works at home connect who made contact with me telephonically to understand why I am cancelling my service.. after explaining my issue .. he sent me a link from dash (which no one at home connect sent ) to try and rectify the issue with dash. My services were reconnected based on the payment made on the 6th and proof of payment sent in time. Andy managed to retain me as a customer and was very polite even though I was irate . He calmed me down.. reconnected my services . I wish everyone at home connect was like Andy and had empathy towards customers unlike those that don’t know basic customer experience techniques . I would actually promote Andy to a Team leader position in order for him to teach his colleagues on how to deal with customers . I contacted other service providers because I was done but now I will continue with Home connect because of Andy. To Home connect management please revisit your strategy on how consultants deal with customers and ask Andy to facilitate the the workshop because wow he is amazing .. if it were up to me I would ask for Andy every time I have any issues with my connectivity