Home-Connect saga

I have have been struggling with Home-Connect for over a week to get my fiber connection. I have had to call 3 times a day, and each time I am told a different story or told information that should have been disclosed in my initial application. I was promised my router on the 4th of April, I am still waiting. Now I have to run around and call Afrihost and Vumatel to release the existing line. They cant even put me through to a manager. Too many stories. Totally appalled. So disappointed. Still no wifi and the long weekend is upon us.