Home-Connect refusing migration and demanding ******** extra month — VENB005

Home-Connect (CipherWave Home Connect) has refused my lawful cancellation and is withholding my fibre line unless I pay an extra month. I cancelled via portal on 02 Oct 2025 (App AV***) and was acknowledged 03 Oct 2025 (attached). Their own terms say “1 FULL calendar month’s notice (not 30 days)” (clause 11.3.1) — there is no clause stating notice only runs from the following month’s 1st. They have refused to provide this in writing and keep calling me despite my requests for written communication. My next steps are to file a complaint with the NCC and ICASA. Avoid this provider until they sort out their customer treatment..