HOME-CONNECT REALLY REALLY DISAPPOINTING !!!

I have been requesting assistance since the 1st of April 2024 to be activated on my new address.

I have been requested to apply on the Home-connect portal - move address, tried completing the form but it gave me issues with completing and submitting. I called and asked one of your consultants to assist, they did by logging into my portal and tried to submit the form, we then got stuck with uploading the FICA documents. I couldn’t open the form on my side to upload, I then asked the consultant to cancel so I can resubmit, we did that and still couldn’t submit the form, and it said the request for move address has already been submitted. I called again asking for assistance, another consultant tried to see if they can do it on their side and it gave them the same error. She then told me she will escalate this issue and she will give me feedback, she never did.

I then submitted a new form on the portal, and whatsapped them to notify them that I have submitted a new form and if they can make it a move order but no response.

I kept calling and sending WhatsApp messages no one was helping, I then escalated, I then received a call regarding merging my order, cancelling the old address and merging it with the new application. After that never received feedback. I receive a call the following day asking if I have been assisted and I had to relay the whole story again. The lady helped me with cancelling my old address and sent my request to have the cancellation application and the new application merged to a move order. I received an email to send pictures of the Vumatel box that is installed, I sent them picture but ever since no update on the progress of my activation.

I call again yesterday, Sunday the 7th of April, asking when will I be activated. I explained to her that there is a Vumatel box ready and all lights are green, and its connected to my router, the issue is, there is no internet but all is working fine. She then said I must keep the box on at all time and she will follow up with Vumatel.

Today the 8th of April, no call from Home-connect, no update, had to call again, regarding my activation, it’s been 7days without internet in my new address and yet I have already paid for services for April. This is unacceptable, no update, no ETA, this is really disappointing.