Home connect provides half fibre service!

For the last 4-6 weeks once a week there has been problems with the fibre. Every month I pay full price for my fibre and get half service. I would honestly like to know the amount of hours I had to sit without internet for the last 2 months. The whatsapp channel is also all of a sudden none existent and once again this morning the fibre is off. I should probably start paying less for the type of service I'm receiving and see how they react. Honestly this is just getting ridiculous.