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alfie.essa alfie.essa
1 reviews | Active since Apr 2017
21 Sept 2021, 15:47
Home Connect prefer new clients to loyal clients
I have a Fiber connection with Vumatel for many years now, but I feel like they sometimes care about new customers more than retaining loyal customers like me.
Months ago they put the price of their 20mb Vumatel line down to R698 to compete with the rest of the market. I questioned them 3 times as to why I am still paying R728. They responded once with some explanation as to how there prices are all going up or something that didn't happen.
Be careful when you looking for new business and upset your current customers. I wont leave for the R30 saving, I will leave for the disrespect
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alfie.essa alfie.essa's updateReviewer Update
21 Sept 2021, 16:53So HomeConnect called me and said current customers did not get a price drop from R728 to R698 because the 10mb line was discontinued and we essentially got an upgrade to a 20mb line for free.
It didn't make sense to me as new customers without 7+ years of loyalty just stroll in and get the R698 price on a 20mb line without having to make phonecalls and wrestle for it.
To end off, they've agreed to adjust my price down to the advertised price for the product I am using (Vumatel 20mb).
If management are gonna make poor illogical pricing decisions in boardrooms, the least they can do is equip the sales and retention teams with a plausible made-up sales story. The 2 stories I was given didn't match each other and both didn't make sense.
Tackling this on a case by case basis is poor form. I am happy that I will save R30 per month (or R360 per annum). I still feel really hard done by and disrespected by Home Connect for lying to me and treating me poorly.
It didn't make sense to me as new customers without 7+ years of loyalty just stroll in and get the R698 price on a 20mb line without having to make phonecalls and wrestle for it.
To end off, they've agreed to adjust my price down to the advertised price for the product I am using (Vumatel 20mb).
If management are gonna make poor illogical pricing decisions in boardrooms, the least they can do is equip the sales and retention teams with a plausible made-up sales story. The 2 stories I was given didn't match each other and both didn't make sense.
Tackling this on a case by case basis is poor form. I am happy that I will save R30 per month (or R360 per annum). I still feel really hard done by and disrespected by Home Connect for lying to me and treating me poorly.
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alfie.essa alfie.essa's update21 Sept 2021, 16:53
Reviewer Update
So HomeConnect called me and said current customers did not get a price drop from R728 to R698 because the 10mb line was discontinued and we essentially got an upgrade to a 20mb line for free.
It didn't make sense to me as new customers without 7+ years of loyalty just stroll in and get the R698 price on a 20mb line without having to make phonecalls and wrestle for it.
To end off, they've agreed to adjust my price down to the advertised price for the product I am using (Vumatel 20mb).
If management are gonna make poor illogical pricing decisions in boardrooms, the least they can do is equip the sales and retention teams with a plausible made-up sales story. The 2 stories I was given didn't match each other and both didn't make sense.
Tackling this on a case by case basis is poor form. I am happy that I will save R30 per month (or R360 per annum). I still feel really hard done by and disrespected by Home Connect for lying to me and treating me poorly.
It didn't make sense to me as new customers without 7+ years of loyalty just stroll in and get the R698 price on a 20mb line without having to make phonecalls and wrestle for it.
To end off, they've agreed to adjust my price down to the advertised price for the product I am using (Vumatel 20mb).
If management are gonna make poor illogical pricing decisions in boardrooms, the least they can do is equip the sales and retention teams with a plausible made-up sales story. The 2 stories I was given didn't match each other and both didn't make sense.
Tackling this on a case by case basis is poor form. I am happy that I will save R30 per month (or R360 per annum). I still feel really hard done by and disrespected by Home Connect for lying to me and treating me poorly.
Home-Connect's replyOfficial
23 Sept 2021, 11:32Good day Altaaf.
We would like to apologies for the experience you have had with us .
We believe one of our agents have been in contact with you to assist with this issue , please also note that upgrades were done directly by the FNO.
Should you have further issues please contact us directly and one of our agents will assist .
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
We believe one of our agents have been in contact with you to assist with this issue , please also note that upgrades were done directly by the FNO.
Should you have further issues please contact us directly and one of our agents will assist .
Kind regards.
Home-connect.
Home-Connect's reply23 Sept 2021, 11:32
Official
Good day Altaaf.
We would like to apologies for the experience you have had with us .
We believe one of our agents have been in contact with you to assist with this issue , please also note that upgrades were done directly by the FNO.
Should you have further issues please contact us directly and one of our agents will assist .
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
We believe one of our agents have been in contact with you to assist with this issue , please also note that upgrades were done directly by the FNO.
Should you have further issues please contact us directly and one of our agents will assist .
Kind regards.
Home-connect.