Home connect Poorest service provider!!! and coming with **** tendencies on people’s bank accounts.

I opened a home connect account last year end of September for 25mbps line. After installation, I was never connected to the internet the whole month except for the 2 or three days that it was up at night around 22:00pm

I work from home, so this was an huge inconvenience because I had cancelled my rain contract so I was stuck on prepaid data, I had no choice but to cancel the subscription with home connect as my line was not getting any internet. I told them to come collect their router of which they collected two days later.

A few months later Home connect is still attempting to deduct R1900 on my account every month which they claim I owe them. My question is, what service did they render that requires me to pay R1900? They collected their router and there internet never worked. I’m honestly considering to report this to the NCR cause they think my bank account is a playground where they can just deduct because they feel like it. It’s a petty that it’s not a debit order so I can’t block it. The So called “service provider” needs to stop these shinenigans on my account.