RM
Raven M
1 reviews | Active since Aug 2024
29 Aug 2024, 13:10
Home-connect: poor service to customers with connection issues.
I have been experiencing connection issues with my wifi for the past 3 weeks and no one is able to assist me, each time I call they say a "tier 2" person will call me back but they do not call back. The call centre agents seem clueless about what they are doing. Wouldn't recommend this company to anyone, once you have issues they are unable to assist.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
29 Aug 2024, 13:16Dear Raven, Thank you for reaching out to us regarding the connection issues you have been experiencing with your wifi. I sincerely apologize for the inconvenience this has caused you. I completely understand your frustration with the lack of assistance you have received so far. Rest assured that an agent will be in contact shortly to assist.
Home-Connect's reply29 Aug 2024, 13:16
Official
Dear Raven, Thank you for reaching out to us regarding the connection issues you have been experiencing with your wifi. I sincerely apologize for the inconvenience this has caused you. I completely understand your frustration with the lack of assistance you have received so far. Rest assured that an agent will be in contact shortly to assist.
RM
Raven M's updateReviewer Update
04 Sept 2024, 09:37It has been 6 days since this post and my issue has still not been resolved. The agent seemed only interested on me giving her a rating and not wanting to assist me. I missed two calls from them it that was enough for them to close my ticket without my issue being resolved. Appalling service from Princes Nyauza and home-connect. STAY AWAY FROM HOME CONNECT!!!
RM
Raven M's update04 Sept 2024, 09:37
Reviewer Update
It has been 6 days since this post and my issue has still not been resolved. The agent seemed only interested on me giving her a rating and not wanting to assist me. I missed two calls from them it that was enough for them to close my ticket without my issue being resolved. Appalling service from Princes Nyauza and home-connect. STAY AWAY FROM HOME CONNECT!!!
Home-Connect's replyOfficial
04 Sept 2024, 10:33Dear Raven, we humbly apologize for the inconvenience caused. You will be contacted shortly. Best regards, Home-Connect Team
Home-Connect's reply04 Sept 2024, 10:33
Official
Dear Raven, we humbly apologize for the inconvenience caused. You will be contacted shortly. Best regards, Home-Connect Team
RM
Raven M's updateReviewer Update
13 Sept 2024, 09:31STAY AWAY FROM HOME CONNECT!!! I had an issue with my signal dropping continuously and Home connect team was unable to assist me, all they kept telling me was that everything is fine on their end. I lost count of the number of home connect agents I spoke to since 15 August 2024, each time they will call to follow up on my issue yet noone was attending to my issue, which was extremely frustrating as i had to explain my issue with WiFi connection again and again and again. Furthermore, all the agents gave me the same response "everything is fine on their side"... Over the past weekend I had a chat with my neighbour and found out he took was having the same problem, so he decided to that he will change service providers...upon doing so on Monday, we discovered that Home Connect had given us the same routers on the same frequency and this was causing a problem with the signal. Home connect was unable to identify this and it seemed they had no intention on resolving my problem as long as everything is fine on their end, YOU WILL NOT BE ASSISTED. Worst service I have ever experienced from a service provider. STAY AWAY FROM HOME CONNECT
RM
Raven M's update13 Sept 2024, 09:31
Reviewer Update
STAY AWAY FROM HOME CONNECT!!! I had an issue with my signal dropping continuously and Home connect team was unable to assist me, all they kept telling me was that everything is fine on their end. I lost count of the number of home connect agents I spoke to since 15 August 2024, each time they will call to follow up on my issue yet noone was attending to my issue, which was extremely frustrating as i had to explain my issue with WiFi connection again and again and again. Furthermore, all the agents gave me the same response "everything is fine on their side"... Over the past weekend I had a chat with my neighbour and found out he took was having the same problem, so he decided to that he will change service providers...upon doing so on Monday, we discovered that Home Connect had given us the same routers on the same frequency and this was causing a problem with the signal. Home connect was unable to identify this and it seemed they had no intention on resolving my problem as long as everything is fine on their end, YOU WILL NOT BE ASSISTED. Worst service I have ever experienced from a service provider. STAY AWAY FROM HOME CONNECT