Home connect Poor service & poor communication

I signed up with Home Connect in November 2021 which was around mid-month. My first issue was that i was charged a pro-rata fee as well as a full month whereas I signed up mid-month.

They mention its a month to month contract whereas you're actually locked into a 12 month billing cycle and a high cancellation fee is applicable.

To fast track I gave my 30 day notice for cancellation of the service 10th November 2022. 1st of December 2022 I was debited for a full month yet they cut the wifi from the 13th December 2022 whereas a I paid for a full month.

I sent numerous emails of which I received different responses and no resolution. Apparently they communicated with Vumatel and they cut the wifi in advance.

Its been 7 days yet no resolution.

"Kindly be advised that our operations team is working on it and further communication will follow"

This is not a small business and therefore I would not recommend the service.

Poor service, Poor communication