HOME-CONNECT Poor Service

It has now been almost 4 weeks since HOME-Connect assured me that my Fibre lines are connected and working. Since the 16 April I have been wasting time and money on calls to them only to be told the same things everytime - "We will escalate it with Vumatel and call you back tomorrow with feedback" and guess what - that call never comes. In the last 2 weeks everytime I called - I asked to speak to a manager - and no matter what time of day it is - there is always conveniently NO MANAGER AVAILABLE. 2 days ago I called in and was so frustrated yet again - nd was promised by the nice agent that he will call me back in 5 minutes - Thanks Myurin - for not keeping to your word and calling me back. I then called back that evening and spoke to Nicole and the Raquel - and was now for the 1st time told that I had been speaking to SUPPORT the whole time and I should have been speaking to OPERATIONS. How am I supposed to know that? ANd yet again - Raquel promised that Nicole will call me yesterday - no call came. I called this morning to speak to them and they were not available. I have had it - is this the type of customer service that we should be receiving. I have paid for the month in advance for a service I am not receiving. If Home Connect cannot provide me with the service i am paying for - just say so and i will find a service provider that is willing to assist. Its not like its a free or cheap service - I pay R860 a month for this service and since i have not been receiving what I paid for - I would like a refund on that please.

Im pretty sure that after this review is online - i will receive a call. Is this what we have to resort to to get the services we pay for?