DG
Deon G

1 reviews | Active since Dec 2012

02 May 2023, 02:56

Home-connect Poor Service Delivery and ************ Practices

HOME-CONNECT seems to have unilaterally reduced my internet speed despite sending me correspondence of a line speed and tarrif increase. They have subsequentky increased my tariff and not my speed. I have called them and logged numerous complaints with no success.

0
Replies (2)
Home-Connect
Home-Connect's reply02 May 2023, 07:49
Official
Thank you for your feedback, Deon, an agent will be in contact to assist further
DG
Deon G's update02 May 2023, 09:36
Reviewer Update
Home-connect has not called back yet, attempted to call their call centre at 09:30 this morning but the automated response says they are closed. Attempted to email customer support but the mail was returned saying that Home-connect mail box is full.