Home-Connect - Poor Service Delivery

After giving Home-Connect a month to set up and activate an account, it has been an un-ending battle which resulted in poor service delivery and non-existent customer service. After a numerous days and countless calls, they finally activated the line, only for it to be significantly slower than what we requested and are paying for. After numerous calls and tests conducted (by ourselves), neither DNA-Tel nor Home-Connect can identify the issue.

We are promised time and time again that a manager will reach out to us but with no surprise, we are left hanging. Looking at the way new customers are treated, Home-Connect clearly does not value customer service and is clearly not in need of new customers. All we ask for is for someone to provide the service that we are paying for and to communicate with us in an effective and efficient manner.