Home-Connect poor service and ********* practices

They want to charge me R4073 for cancellation. Never even needed to ship me a router or anything - this is insane! And the reason I have to cancel is because the service is incredibly poor - it drops 3 times during a 2 hour video conference - can't effectively work from home. Also no responses to tickets that you log online. They won't last - seems to be in this for a quick buck. Wish I could give them 0 stars.