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Astin A
1 reviews | Active since Apr 2020
15 Apr 2020, 11:43
Home-Connect Poor Service
So my first month with home connect was quite a surprise with ****ndous service, double debited me on the first month and then I spent over an hour trying to sort out the refund, it's now been 9 working days with several back and forth emails and I'm still getting the same answer that it will be processed.
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Replies (7)0
Replies (7)
Home-Connect's replyOfficial
15 Apr 2020, 12:07Hi please can you confirm your account name or number so we can look into this.
Home-Connect's reply15 Apr 2020, 12:07
Official
Hi please can you confirm your account name or number so we can look into this.
Home-Connect's replyOfficial
15 Apr 2020, 12:14Thank you
Home-Connect's reply15 Apr 2020, 12:14
Official
Thank you
Home-Connect's replyOfficial
20 Apr 2020, 11:16Good Day Please can you confirm if this has been resolved?
Home-Connect's reply20 Apr 2020, 11:16
Official
Good Day Please can you confirm if this has been resolved?
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Astin A's updateReviewer Update
22 Apr 2020, 08:06No, I was phoned on Friday the 17th April by Mpho who said the refund had been completed and the transfer was done, it is now the 22nd of April and nothing is reflecting in my account, its absolutely shocking service. Seems like my refund wont happen because this now dates all the way back to the 3rd of April when the first email was sent.
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Astin A's update22 Apr 2020, 08:06
Reviewer Update
No, I was phoned on Friday the 17th April by Mpho who said the refund had been completed and the transfer was done, it is now the 22nd of April and nothing is reflecting in my account, its absolutely shocking service. Seems like my refund wont happen because this now dates all the way back to the 3rd of April when the first email was sent.
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Astin A's updateReviewer Update
22 Apr 2020, 13:28So I just received an emailed credit note dated the 22nd of april as well as a letter from the bank, not only did Mpho lie on 2 accounts , 1 being the transfer was done on the 17th when it was actually only done today on the 22nd at 9.57am but also that it would be done from an Absa account which was also a lie as it was done from FNB.
Iv never known worse service in the history of a business, lies from end to end from Mpho and her manager.
Absolutely disgusting !!!!
Iv never known worse service in the history of a business, lies from end to end from Mpho and her manager.
Absolutely disgusting !!!!
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Astin A's update22 Apr 2020, 13:28
Reviewer Update
So I just received an emailed credit note dated the 22nd of april as well as a letter from the bank, not only did Mpho lie on 2 accounts , 1 being the transfer was done on the 17th when it was actually only done today on the 22nd at 9.57am but also that it would be done from an Absa account which was also a lie as it was done from FNB.
Iv never known worse service in the history of a business, lies from end to end from Mpho and her manager.
Absolutely disgusting !!!!
Iv never known worse service in the history of a business, lies from end to end from Mpho and her manager.
Absolutely disgusting !!!!
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Astin A's updateReviewer Update
22 Apr 2020, 13:34I have that all in writing from Mpho dated to the 17th that the transfer was done and that it would be done from absa.
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Astin A's update22 Apr 2020, 13:34
Reviewer Update
I have that all in writing from Mpho dated to the 17th that the transfer was done and that it would be done from absa.
Home-Connect's replyOfficial
22 Apr 2020, 15:31Good Astin,. We apologies for the error and will ensure that appropriate action is taken against the individual.
Home-Connect's reply22 Apr 2020, 15:31
Official
Good Astin,. We apologies for the error and will ensure that appropriate action is taken against the individual.