Home Connect poor follow through

Dear Reeza,I apologize for any inconvenience or frustration you may have experienced with our service. I understand your disappointment with the delay in receiving a call back regarding pricing and the poor connection you have been experiencing. I assure you that we value our customers and aim to provide the best possible service.Regarding the call back on pricing, I apologize for the delay. Our team is working diligently to address your request and will contact you as soon as possible with the information you need.In terms of service availability on weekends, I apologize for any inconvenience this may have caused. We understand that our customers have different needs and we strive to meet them as best we can. However, please note that our service operates on weekdays, and we are continuously looking to improve our offerings based on customer feedback.I want to assure you that we do care about our customers and want to resolve any issues you may have. If there is anything else we can assist you with, please let us know. We appreciate your patience and understanding.Best regards,MenziHome-Connect Customer Service