1 reviews | Active since Aug 2018
HOME-CONNECT - POOR EVENING SPEEDS
I have a 100mbps fiber line through Home-Connect (Infrastructure through Balwin Fiber) however every evening from 6pm for the past 4 days my line speed declines to 10mbps or less and becomes very unstable rendering the use of any internet services such as streaming or gaming useless. In the mornings the line speed returns to 100mbps. I have submitted tickets on the online portal and contacted the call center multiple times with no success/assistance. I am seriously considering changing ISPs to Cool Ideas.
Good day please confirm the account is in your name or please send the account number or name so we can urgently investigate
Good day please confirm the account is in your name or please send the account number or name so we can urgently investigate
Thank you we have logged a ticket with BALWIN and one of our technicians will be in contact shortly to update you.
Thank you we have logged a ticket with BALWIN and one of our technicians will be in contact shortly to update you.
We will be investigating and will let you know Asap.
We will be investigating and will let you know Asap.