Home-Connect please let me go!!!!

Home-Connect and Octotel not delivering on the download speed that I am paying for. I have informed Home-Connect more than a calendar month re this issue. No improvement. I app**** to be downgraded as that is the more or less the download speed I am getting. They agreed to the downgrade. I then decided to rather cancel re the delayed service I am getting. Now the app states I have already had my one change for the month and it was denied. It seems I now have to wait another calendar month before I can again try to cancel. Yes try to. Home-Connect must first have a meeting to decide if I am allowed to cancel. What country am I living in? And yes I told them I am willing to pay the cancellation fee.

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