Home-Connect please can you help???????
My fibre line has apparently been upgraded but yet I still receive the same speeds. After speaking to Mikayla on the online platform I was waiting to receive a call from her and got no response yesterday. Today the chat gets cut and she says my line has been upgraded. Please go look at my facebook post where I am showing you all the info as to my line NOT being upgraded by either your technicians or Link Africa's technicians. https://www.facebook.com/sean.d.courtney.1
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Home-Connect's replyOfficial
17 Mar 2021, 14:08Hi Sean, we apologize for the inconvenience. We believe you had spoken to a consultant who confirmed that your line is now upgraded and is sent to the support department to assist and run a speed test to make sure it is completed
Home-Connect's reply17 Mar 2021, 14:08
Official
Hi Sean, we apologize for the inconvenience. We believe you had spoken to a consultant who confirmed that your line is now upgraded and is sent to the support department to assist and run a speed test to make sure it is completed
's updateReviewer Update
17 Mar 2021, 17:42Nope still the exact same speed. If this upgrade was completed then why is it that I am not getting the speeds that you say I should be getting? I am a network engineer for Vumatel so I know exactly where the issue is if you and link africa want some assistance in fixing my line?
's update17 Mar 2021, 17:42
Reviewer Update
Nope still the exact same speed. If this upgrade was completed then why is it that I am not getting the speeds that you say I should be getting? I am a network engineer for Vumatel so I know exactly where the issue is if you and link africa want some assistance in fixing my line?