Home- Connect - Pathetic service provider

I have Fibre connection with home connect, our fibre has been offline for more than 48 hours, the customer service is pathetic at home connect. we have called mulitple times to customers service desk and no one has responded to date. we have called customer service over 5 times and no response regarding a technician coming out to resolve this issue. This is absolutely pathetic SERVICE and I do not recommend any customers using Home-connect as their fibre service provider, as my husband and I work from home and now for the past two days we are at standstill with no fibre connection. Is Home-connect going to compensate us for the loss of work for two days? this is totally unacceptable service ..... Extremely unhappy Customer