Home Connect pathetic service

After a month of waiting for my line to be activated I get a call asking me to be the technician for Home connect because they apparently couldn't be bothered with sending an employee to do their work. And then, once it is discovered that something is missing, apparently I was out of line for asking when I will eventually get the service I'm paying them for was too rude and the call was dropped. I have never experienced such gross incompetence and neglect for providing the service which is being paid for.