Home Connect offline

Item: Home-Connect
Rating: 1
Author: Subhaan S

I have not had an internet connection for over 50 hours (which I have paid for). When calling for assistance I keep getting told I will be contacted but end up waiting. I received one call which failed to fix the issue.

I am supposed to be working from home, can I get some assistance urgently!

Helpful (0)

Replies (3)

Home-Connect's replyOfficial

02 Jul 2021, 12:17

Good Day Subhaan

We have raised the issue with the FNO, and the agent will keep you updated regarding the progress.

Home-Connect's reply02 Jul 2021, 12:17

Official

Good Day Subhaan

We have raised the issue with the FNO, and the agent will keep you updated regarding the progress.

Home-Connect's replyOfficial

02 Jul 2021, 13:06

Good Day Subhaan

We have been notified that the issue has been resolved.

Thank you for your patience in allowing us to resolve your query.

Regards
Home Connect

Home-Connect's reply02 Jul 2021, 13:06

Official

Good Day Subhaan

We have been notified that the issue has been resolved.

Thank you for your patience in allowing us to resolve your query.

Regards
Home Connect

Subhaan S's updateReviewer Update

02 Jul 2021, 13:17

I feel for the staff there, having to deal with irate customers. There needs to be a process for better warranty. MTTR should mean - Mean Time To Restore, and not simply Mean Time To Respond.

Subhaan S's update02 Jul 2021, 13:17

Reviewer Update

I feel for the staff there, having to deal with irate customers. There needs to be a process for better warranty. MTTR should mean - Mean Time To Restore, and not simply Mean Time To Respond.