Home-Connect not serious about business

I had to move away from Webafrica due to pathetic service. I researched ISP's and decided to try Home-Connect, as they had a decent score rating on Hello Peter.

On my application, and on numerous phone calls and e-mails later, I have stressed the importance on you getting my fibre line, that was cancelled with Webafrica, active as soon as possible. This it seems was to no avail. I have on the last 4 phone calls and emails, requested a manager at your operations department to contact me, again to no avail.

Home-Connect, you had a golden opportunity to secure both my line . The one that I cancelled with Webafrica has been a bit of a *****up from your side to get it active. My goodness, you only needed to activate the connection as the Vumatell fibre box is still at the premises and also the router. The line was cancelled by Webafrica, and proof sent to you, and still no urgency in getting my line connected.

I clearly stated in my application and also subsequent calls and e-mails, that I am waiting to see what your Fibre service is like, before I will cancel my other line with Webafrica and move it to Home-Connect.

With 1 line falling in your lap, and another waiting to fall, one would think Home-Connect will do something extra to get me connected. But alas, not so.

Home-Connect, I do not know if you would answer this complaint, but until you solve my first line problem, I cannot see my way open to use your service for my second line. And if this 1st line issue is not resolved speedily, I will be forced to look yet again for another ISP.

I trust you take this to hart.

Regards, Pieter Ellis.