CK
Cobus K
1 reviews | Active since Mar 2019
16 Jan 2026, 13:44
Home_Connect not responding
The fibre connection went down. I logged a call with Home-Connect and also requested a call back and nothing happened..
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Replies (2)
Home-Connect's replyOfficial
16 Jan 2026, 13:45Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Home-Connect's reply16 Jan 2026, 13:45
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
CK
Cobus K's updateReviewer Update
19 Jan 2026, 13:31The Fibre came up. Thank you for your reply..
However, the fibre went down again yesterday. I could not report the call via phone yesterday as the office was closed. The agent called me and said that the call was escalated to MetroFibre.. Please advise if you have followed up again and what their response was.
However, the fibre went down again yesterday. I could not report the call via phone yesterday as the office was closed. The agent called me and said that the call was escalated to MetroFibre.. Please advise if you have followed up again and what their response was.
CK
Cobus K's update19 Jan 2026, 13:31
Reviewer Update
The Fibre came up. Thank you for your reply..
However, the fibre went down again yesterday. I could not report the call via phone yesterday as the office was closed. The agent called me and said that the call was escalated to MetroFibre.. Please advise if you have followed up again and what their response was.
However, the fibre went down again yesterday. I could not report the call via phone yesterday as the office was closed. The agent called me and said that the call was escalated to MetroFibre.. Please advise if you have followed up again and what their response was.