Home-Connect not recommended as ISP unless you like poor service

So this is my second poor/no service review for Home-Connect. So it has been more than 2 months now that I have been complaining to Home-Connect that I'm not receiving the service package I app**** for. So I've been from a 200MB to a 300MB and recently upgraded to a 500MB fibre package. Since I have been on the 200MB package I haven't gotten speeds over 170MB even on the 500MB package. I've had a Home-Connect support agent login on my PC that is connected directly to the ONT with my home network completely disconnected and even he stated that the problem is on the network providers side. They will need to get Metrofibre to come and check my installation. To date Home-Connect hasn't been able to sort out my problem. No replies nothing from their side. Only to be told when I contact them that they require me to do a speedest again. Which I refuse to do now as it is a waste of my time. It is the same old routine with no end result. This must be the Worst service provider I have ever work with. They can't deliver on what they advertise. I would no recommend Home-Connect as a Service provider