Home-Connect, Not for you if you work from HOME

I am a new customer with home connect, it was suggested by a Jeweler I met in Johannesburg when I moved here and he used to live in my area. I had never heard of them, since I had been using the same ISP for years.

I liked there approach to billing, they gave an option between a debit order my pro-rata amount or I could make direct deposit, I chose the debit order. The 25th of December 2020 was my first debit order, so this was for pro-rata December and January 2023.

This is where the issue begins. After I realised I used the wrong reference number, I both called and used there WhatsApp line to rectify the issue. I was told to send the proof of payment to: ***, which I copied directly from the WhatsApp message.

I called on the 1st January 2023 after I recieved an SMS saying my account is in areas, and I was assured that my line will not be disconnected after they confirmed they got my email and it will be forwarded to relevant department for allocation.

Today I have called 4 times, It is the first day I am back to work and I work online from home. Guess what, my line was disconnected. I have had issue like this with other ISP's, but this is the first time it took more then 8 hours for such an issue to be fixed.