Home connect no service with clueless consultants

Wow I disappointed with my internet service fibre provider.i decide to to get home fibre and made the worse decision with home connect.ii paid for it beginning of the month got installed on the 15th sep and got activated on the 23rd but no access .everything was a drag consultation not knowing how to resolve issues. I'm so frustrated since it got activated there has never been a day since I enjoy interrupted internet access. The connection is bad when you call u font get assisted . Today is the 27th and still no assistance fr me. Worse part is that 8m working from home and I need internet .this is so disappointing and frustrating. Does home connect expect me to pay for my next billing meanwhile the one I paid for ,I can't even enjoy or access. Resolve my issue please