Home-connect / Netstream

So on the 25th of Jan 2023, I reported that I didn’t have service to home-connect. When calling in they ask questions as to which light is flashing and so forth, ok I answer and I’m told to reset my router which does work. I’m told someone will investigate and get back to me, no one gets back to me. Few days later I call them back get asked the same questions I answer get told someone will get back to me. Someone from Netstream eventually gets back to me Sunday afternoon, try to reboot from they side doesn’t work. They then proceed to ask when am I available during the week I tell them after 6 as I go to work during the day, they tell me they do not work after 6 and they don’t not work weekends only office hours 😳😳😳. Alright a week goes by no service, on the Friday I call home-connect I then again have to answer questions as to which light is do what yet I still have the same issue which has never been sorted 😑😑, I make arrangements at work so that the Monday I can be home. Monday comes Netstream people come over they check what they check and tell me in a hour I’ll have service, I wait. It’s now go to be 24 hours I still do not have service