Home connect- My services have been disconnected and I made payment and asked them to reconnect my services

Home connect- My services have been disconnected and I made payment and asked them to reconnect my services. I spoke to some lady called Amy, who I explained about getting my services reconnected. I was advised that the company has been receiving *****ulent POP'S. They have a finance team, accountant that's supposed to check if my payment is there. She refused to help and bear in my I did tell her I use internet for work and it's commissioned based. I was promised it will be taken care of. It's the next day and I've calling the office and no reply. My services are down and they would reconnect them before but now it's a long story that doesn't involve me coz of their incompetence. I can't work or do anything. I called the company 8 times yesterday and it never got answered 😏🤷🏽♂️