RS
Ruan S
1 reviews | Active since Apr 2022
23 Apr 2022, 14:57
Home-Connect, more like Home-disconnect and lack of service!
If I could I would have given them a ZERO!
It has been a fight since signing up with them. Was a fight to get installed Was almost a constant fight to remain connected and when downtime came they keep passing the buck. Has been a fight to get a simple credit note, even then they don’t know how to process a credit note. Its taken them more than 2 weeks to ‘approve’ my cancellation. And more than 2 months to process a credit note!
I have lost so much income, time and energy dealing with these people.
They charge exorbitant prices for services they can’t even render.
AVOID them at ALL costs! You have been warned!
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
23 Apr 2022, 15:03Dear Ruan,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
Home-Connect's reply23 Apr 2022, 15:03
Official
Dear Ruan,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
RS
Ruan S's updateReviewer Update
23 Apr 2022, 15:13No.
Over the phone you make promises that you have not kept.
I want it in writing. Utterly useless!
Over the phone you make promises that you have not kept.
I want it in writing. Utterly useless!
RS
Ruan S's update23 Apr 2022, 15:13
Reviewer Update
No.
Over the phone you make promises that you have not kept.
I want it in writing. Utterly useless!
Over the phone you make promises that you have not kept.
I want it in writing. Utterly useless!
Home-Connect's replyOfficial
25 Apr 2022, 07:55Good Day Ruan,
Home Connect will be sending you a mail today.
Kind Regards
Home Connect will be sending you a mail today.
Kind Regards
Home-Connect's reply25 Apr 2022, 07:55
Official
Good Day Ruan,
Home Connect will be sending you a mail today.
Kind Regards
Home Connect will be sending you a mail today.
Kind Regards