DT
Debbie T

1 reviews | Active since Jan 2018

03 Jun 2020, 11:07

Home-Connect. More like Home-Disconnect.

0.5 stars. Absolutely the worst service ever!!! These people are quick to take your money but do not provide! We have had no internet connection for 8 days now and when we are connected, we are only connected from 5am till10am in the morning. We have phoned them a dozen times for these 8 days, and received no help at all. They say they will phone you back but do not. They lie because they say they will call you back but never do. So many false promises. We have left numerous messages to get back to us but no body gets back to us. They are very quick to take your money but no connection. We have wasted money on phoning these people, are they going to refund us on these numerous phone calls? I think not, because they do not honor agreements. Do not bother with these people, they are absolutely useless!! Lies after lies. False promises after false promises.

0
Replies (5)
Home-Connect
Home-Connect's reply03 Jun 2020, 11:12
Official
Good Day, Debbie, we are urgently looking into this and will be in contact with you shortly
DT
Debbie T's update03 Jun 2020, 11:21
Reviewer Update
I will believe that when somebody ACTUALLY gets back to us. We have been waiting for numerous home-connect staff members to "call us back" since 27th of May and it is now the 3rd of June and still waiting. Home-connect doesn't understand the word service.
DT
Debbie T's update03 Jun 2020, 16:22
Reviewer Update
At long last!!! We got service from Thabiso Zulu at Homeconnect. Thabiso is the ONLY person that helped us. The rest just gave us empty promises. Thabiso Zulu deserves "Man of the Month" AND a R1000 recognition for his customer assistance. He's the ONLY person that understands Customer Service and "came to the rescue". Thank YOU Thabiso Zulu, we really appreciate your help! Homeconnect need to get rid of their dead wood and replace them with more Thabiso Zulu's that will look after the company!!!
Now Homeconnect needs to credit us with these eight days of no connection. I insist on that. I really hope Homeconnect will contact us regarding this.....let's see how much they really care about their customers...

The other person I would like to thank is Mulalo Mabidi from Frogfoot for coming out and sorting the connection out. Thank you Mulalo.
Home-Connect
Home-Connect's reply03 Jun 2020, 16:25
Official
Thank you for the update and we apologize for the service you have previously received. 
DT
Debbie T's update03 Jun 2020, 18:20
Reviewer Update
Well I hope you are going to credit us for those 8 days of no connection....