PK
Philip K

1 reviews | Active since Nov 2016

11 Oct 2024, 11:22

Home CONNECT Month to Month No Contract false.....

People. Home CONNECT provides great service, I have used them for many years. And I have stopped using them for a while some time ago, with no issues. Then I re activated it as a month to month like I had before, meaning I could cancell anytime. Be VERY carefull, they now trying to force me to cancell on their website. When you try and do that, they try and force you to click on all sorts of tick boxes, threatening that if you don't and even tho the service is suspended they will keep on charging you as if it is a contract. On top of that, they are trying to force me to click on other services, like activation which was paid upfront and instalation that wasn't required as everything was here and set up. If you don't click and accept this "new" agreement then they threaten to continue billing month to month as if it is a contract... Be very carefull, they now have new ways to force you to pay for a NO CONTRACT month to month....

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Replies (3)
Home-Connect
Home-Connect's reply11 Oct 2024, 11:28
Official
Dear Philip, Thank you for reaching out to us with your concerns regarding your Home-Connect service. I apologize for any inconvenience you have experienced during your recent attempt to cancel your subscription. I understand your frustration with the new cancellation process and the additional services being offered. Your feedback is valuable to us, and we will take your comments into consideration to improve our customer experience. To assist you further please note an gent will be in contact shortly to assist.
PK
Philip K's update11 Oct 2024, 12:24
Reviewer Update
A very friendly and understanding lady called me, and resolved the issue in a good way. Thank you.
Home-Connect
Home-Connect's reply11 Oct 2024, 12:26
Official
Thank you for providing us with this positive feedback. We are pleased to hear that our customer service representative was able to assist you in resolving the issue to your satisfaction. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your continued support of Home-Connect.