HOME CONNECT MESS AND POOR SERVICE !!!!!!

I wanted to leave my estate and i requested to cancel my home connect wifi connection, however i changed my mind on the 5th of October 2023 and i called the call centre to notify them that i am no longer relocating , i want to proceed using my services... shock of my life when i got a termination of service SMS on the 1st November 2023, no network connection at my house. i called in and spoke to different people, 1 lady hung up on me after holding for a long time , eventually i was assisted by Cole and did a new application, i was hopeful that since this was an error that happened on their end, they could have sorted it out , till now i have no connection and i paid for November services on the 26 October.. I work from home and now i have spent over R500 worth of data for my connection , i now need to drive to the office and waste fuel in this economy just because someone just took my call on the 5th of October and never bothered to action my request not to cancel anymore