AM
Andrew M
1 reviews | Active since Mar 2020
20 Nov 2023, 14:53
HOME CONNECT - Market leaders in not providing service.
Simply disappointed in the lack of service from this company. No feedback, no communication and questionable service. When fibre works its OK but when it is down this place is a nightmare. 13 calls and 7 emails to them on Saturday with no updates!?!?! 12 hours plus with no service and no communication! Shocking
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Replies (2)0
Replies (2)
Home-Connect's replyOfficial
20 Nov 2023, 14:56Dear Andrew, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply20 Nov 2023, 14:56
Official
Dear Andrew, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
AM
Andrew M's updateReviewer Update
20 Nov 2023, 15:12In every automated reply you guarantee that a representative will be in touch shortly to personally deal with the challenges.
6 Emails later, 6 automated responses and not one call!
6 Emails later, 6 automated responses and not one call!
AM
Andrew M's update20 Nov 2023, 15:12
Reviewer Update
In every automated reply you guarantee that a representative will be in touch shortly to personally deal with the challenges.
6 Emails later, 6 automated responses and not one call!
6 Emails later, 6 automated responses and not one call!