Home-Connect - Lynthis M. - Thank You! Thank You!

I signed up direct with SA Digial Villages (SADV), as both Fibre Provider and Internet Service Provider on the 19th March 2020, following moving into a new rental property beginning on the month. A few days later, the news of COVID-19 Lockdown was announced, so I immediately contacted SADV to confirm the ETA of the installation - I would be immensely demendant of the Fibre Connection to complete my work. Nervous of the first response from SADV, I went to the Head Office of SADV, where in person I attempted to verbally share my situation and identify if I should proceed with the order or cancel...questioning the high-demand on SADV for Fibre and if it would place me in a serious predicament. I was assured by SADV that all was in order and I would be up and running within the following week...the Complex I am renting in, was operational and all was in order for an easy quick implementation (previous tenant was an SADV customer). - 17 days later, at 29 phone calls, a total of 112 minutes (almost of 2 hours)...progress to get connected was stressful and difficult experience. - Thank you to Lynthis Morrison, from Home-Connect, for stepping in and coming to my aid! Lynthis took ownersip of the problem, even though I did not originally sign up with Home-Connect. Lynthis ran with the Problem until resolution. I am happy to report that I am now using Home-Connect as my Internet Service Provider. My Fibre Connection has been 100% available since being commissioned with speeds that I never question. Thank you Lynthis! Thank you! - To SA Digital Villages, Elizabeth at Reception, really went out of her way to ensure Customer Support during the COVID-19 Lockdown challenges, as all your internal representatives were working remote. - I needed to make the change to Home-Connect as an Internet Service Provider who really were in a capacity to continue providing a Service, even at the very difficult times business were facing, and even go the extra mile for me! I am grateful to Home-Connect, specifically Lynthis and those in his team!