Home-Connect let down

I cannot believe the service I’ve received from Hom-Connect, after being a customer for almost 3 years, absolute garbage. Early Friday I called their support team to advise that our Fibre was down. Firstly, after calling their support number, you are greeted with a voice message explaining the challenges they face under level 3 lockdown, a warning of the incompetence that’s to follow. I was assured by the technician that this was a Vumatel issue and affected my whole area. Ok I understand, please keep me updated on the issue and a possible ETA, no problem I was told. Well, I heard nothing and again called on the Saturday, I explained to the support tech that I was still waiting for an update and had had no real explanation of the problem and I want to know when it will be sorted. I had to remind the technician that I am Home-Connects client and not Vumatels client, Home-Connect are Vumatels client, I expect updates from my provider. Well by Sunday same story, and then came Monday, Oh I did have the tech who answered on Sunday call to update me Monday after already calling several times to throw my toys. I had to tell her that I had already been in touch with Vumatel who assured me there are no problems in my area. A very vague explanation followed as to some sort of capacity issue or something. I do not care, it’s now four days, no one can tell me what’s happening and I’m still waiting for the illusive supervisor to call. I think it’s safe to say the relationship is done!!! Done, done, done.