Home-Connect lack of communication and disturbing business practice

I signed up for home-connect after a while as It seemed to have a good reputation with service. I was sadly wrong, home-connect's service right up to the moment I bought the product was fantastic, they promptly rep**** to emails, they called me asking how my progress was to finishing the application. However, once I had signed up and payed for the service, they left me in the dark.

********* is a word I would use, as soon as my application was complete on Monday. Home-connect essentially ghosted me, they won't reply to emails. formal complaints are immediately closed. There has been 0 communication for 3 days since I have signed up compared to email responses with in the hour previously.

This is not only disturbing, but possible in breach of contract. Home-connect are supposed to be delivering a router to me, but won't reply to any attempt at communication.

Here's an example from today: Immediate closure of my support ticket(15 minutes), with no communication or a solution. Very disappointed with home-connect and I haven't even been able to try the actual product. Service was fantastic up until I paid the debit order, now every email and ticket is ignored that I send.

Have told many others in my block(brand new we are all choosing an ISP at the moment)that home-connect seem to not be a good choice as an ISP and I will reiterate this point to many of my neighbours, until the issue is fixed.